Return and Refund Policy

At Itz Silver, we strive to ensure that every customer is satisfied with their purchase. If you receive a damaged or defective item, we offer a hassle-free return and refund policy to ensure your peace of mind.

Return Policy:

We provide replacements for items if its damaged during transportation. To facilitate a smooth replacement process, we recommend recording an unboxing video immediately upon receiving the product.
Please contact us within 3 days of receiving the product if you encounter any issues. We will assess the video and arrange for a replacement if the damage is transportation-related.
We won’t be able to provide replacements if the damage is not related to transportation.

Refund Policy:

If a replacement is not feasible, we offer a full refund for the damaged item.
Refunds will be processed within 7-10 business days from the date of approval.

For any further assistance or inquiries regarding our return and refund policy, please feel free to contact us at [email protected]. We are committed to ensuring your satisfaction with every purchase from Itz Silver.